Shipping Methods

I use Canada Post for all deliveries within Canada only. My shipping rates are calculated based on the weight of your order. I also offer free shipping when a coupon code is provided as part of a promotion. 

Please note that I do not ship to PO BOX and is not responsible for returned items that were previously shipped to a PO BOX.

Delivery Times

Delivery times are based on Canada Post’s terms and may vary depending on distance, holidays, and seasonal volume. Generally, you can expect delivery within the following time frames:

• • • 2 business days within Montreal area
    • 3 business days within the province of Quebec
    • 4 business days across Canada

Please note that most delayed letters arrive within 5 business days of their usual delivery standards.

Order Processing

Orders are processed within 2-3 business days (excluding holidays) once payment is confirmed.

Tracking Information

A tracking number will be provided once your order is shipped. You can track your order on the Canada Post website.

Shipping Restrictions

I currently only ship within Canada only. There are no specific product shipping restrictions at this time.

Lost or Damaged Items

If your products have been damaged during transportation, you must notify me by email with photographic proof of damage at services@nancyaunaturel.com within 48 hours of receiving the damaged products. You will be given instructions for rectifying the situation. Please retain a copy of the delivery receipt as proof. Any damage to products following your delivery is your full responsibility.

Delivery Errors and Incomplete Deliveries

In the case of delivery errors, incomplete deliveries, or products damaged during shipping, the products must be returned to me. Contact me by email at services@nancyaunaturel.com to obtain an authorization number and instructions for returning the goods. If you do not obtain an authorization number, I will not be responsible for issuing a credit.

 

Returns and Exchanges

I will accept returns in the following cases only: skin reaction, allergic reaction, and defective products. 

Customer returns

If there be a refund, I will proceed at the time of return of the goods.

Promotional items is a final sale. No exchange, no refund.

When shopping, it is important to choose your products wisely and to verify before proceeding to payment. No returns will be made for subjective dissatisfaction. Here are some examples: the appreciation of the smell of the products, a change of idea, a bad choice of color etc. However, if you experience a skin reaction please contact me. All products returned by you must be reported and approved by me.  You must provide a proof of purchase (receipt and/or confirmation email).

Return of a product due to an allergic reaction

You have 30 days to return a product that has caused an allergic reaction.

Return of a defective product

Defective products purchased online: contact me at services@nancyaunaturel.com to notify me of the defective product and to receive a replacement. You must provide a proof of purchase. No refunds will be made; exchanges only.

Delivery error

In the case of delivery error, incomplete delivery, or products damaged, the products must be returned to me. Contact me by email at services@nancyaunaturel.com to have an authorization number and provide you with instructions for returning the goods. If you do not obtain an authorization number, I will no longer be responsible for issuing the credit.

Products damaged during transportation

If your products have been damaged during transportation, you must notify me by email at services@nancyaunaturel.com within 48 hours of receiving the damaged products. You will be given instructions for rectifying the situation. You must retain a copy of the delivery receipt as proof. Any damage to products following your delivery is your full responsibility.

Other

I will not accept returns in the following cases:

• • • Products that do not correspond to a valid authorization number
    • Products past their expiry date
    • In addition, I assume no responsibility for any damage resulting from the misuse and / or storage of the products, and this, before the expiration date. A small pictogram representing an open jar, accompanied by a number and the letter “M” (for “month”) is usually found on products. This symbol indicates the storage time: for example, “6M” means that the product can be stored for 6 months from the date of opening. However, these are benchmarks. Products can last less than estimated, especially if they are not stored or used properly. You should therefore also pay attention to smell, color and texture, and discontinue use if you observe any change.

Exchanges

You must contact me within 30 days of purchase in order to make an exchange. You will need to present your proof of purchase. The goods must be in perfect condition.

Products

I reserve the right to limit the quantities of any product I offer. All descriptions of products or their prices are subject to change at any time without notice.

 

Contact Me

If you have any questions about this Shipping & Delivery Policy, please contact me at services@nancyaunaturel.com.